Data Deletion
Delete your app data or entire account anytime, right from the app. No email required.
You can delete data from a specific app or delete your entire Zovia account. Both options are available directly in the app, no email required.
Delete data from one app (e.g., just Zots) while keeping your Zovia account and other apps intact. Preserves: Your account, other apps, purchase history Deletes: Only data from the selected app
Permanently delete your Zovia account and ALL data across ALL apps. Deletes: Everything, account, all app data, settings Preserves: Anonymized purchase records (for legal compliance) Warning: This cannot be undone
Important distinction. Signing out does NOT delete your data. Your data stays in your Zovia account on our servers. You can sign back in on any device using your 28-character recovery code, your QR pairing code from another signed-in device, or your passkey if you enabled one.
Use the Delete My Data flow described below. Signing out only removes your session from this device. Deleting your data is a separate, intentional action.
In-App Deletion Process:
221B has no Profile screen. Its steps are in the next section, Deleting Your 221B Data.
Every deletion action (app data or full account) requires a fresh biometric or device-passcode confirmation. This protects your data from accidental deletion or someone with brief physical access to your unlocked phone.
221B has no Profile screen. Its deletion lives in 221B's own Settings, with the same two choices: delete only your 221B data, or delete your entire Zovia account. Both are right in the app, no email required.
The DATA section appears only while you are signed in, because it deletes the data of the account you are signed in to. Sign back in with your 28-character recovery code, or a pairing code from another signed-in device, then follow the steps above. Or email hello@zovia.studio and we will delete it for you.
From our servers, and from every device signed in to your account:
Delete my Zovia account removes everything listed above, then your Zovia account and your data in every other Zovia app, as described under Full Account Deletion below. 221B Premium goes with the account; an anonymized record of the purchase is kept. Once the account is deleted, 221B forgets that account's saved progress on your phone and signs you out of every Zovia app on it. This cannot be undone.
221B has no export button. Email hello@zovia.studio before deleting, and we will send you a copy of your 221B data.
Deleting your entire Zovia account removes ALL your data from ALL Zovia apps permanently.
When you delete your entire account, we permanently remove:
Anonymous device credential, 28-character recovery code hash, optional email (if you added one), display name, passkey public keys, active session tokens, device records
Zistil: Inventory items, photos, structure templates, custom categories Zots: Counters, schedules, history, reminders, target goals Zyve: Calendar activities, places, schedules, family data, recurring events, intelligence cache Zupply: List items, pantry, receipts (with discounts), store visits, recipes, variants, matching memory Zuzzle: Game progress, scores, achievements, unlocks, saved games Zynq: Check-ins, alerts, nudges, caregiver and receiver profiles ComingUp: Tracked items, scanned documents, reminder rules Zarden: Plants, photos, care logs (when monetization launches) 221B: Saved runs (Casebook cases included), best scores, one-time tips, standings results, standings name setting
Spaces you own: Ownership transfers to next active member (or deleted if you're the only member) Spaces you're a member of: You're removed, but Space remains intact Shared items: Converted to anonymous contributions or deleted based on policy
Device IDs, push notification tokens (FCM), active sessions across all devices, notification preferences, paired devices
Feature usage patterns, crash reports, performance logs, analytics events, session recordings
Understanding how deletion works behind the scenes:
When you delete your account, it's marked as dormant rather than fully removed. Your account record is replaced with a unique dormant ID, and authentication is disabled. This allows us to: • Maintain audit trail for GDPR/CCPA compliance • Preserve anonymized financial records legally • Prevent immediate account recreation tied to the old identity
When you confirm deletion, your data is removed from production servers immediately. There is no grace period, no soft delete, no 30-day waiting period. It's gone right away.
Deleted data may remain in encrypted database backups for up to 30 days before permanent purge. These backups are: • Not accessible to anyone (including our team) • Automatically deleted after 30 days • Cannot be used for data recovery • Fully encrypted at rest
We cannot recover your data after deletion. If you have important photos, inventory lists, or other data, export it first using the Privacy Dashboard's export feature.
Deleting your account does not trigger automatic refunds. If you purchased Premium or Gold tier and want a refund, request it through Apple App Store or Google Play Store before deleting your account.
If you own Spaces with other members, ownership automatically transfers to the next active member when you delete your account. If you're the only member, the Space and all its contents are deleted.
Yes. After deleting your account, you can create a fresh Zovia account anytime by opening any app and tapping "I'm new." Your previous data will not be restored. You'll start completely fresh with a new anonymous device credential and a new 28-character recovery code.